If you purchased an item but haven't received it, our Player Support team will be happy to help. Simply use the Contact Us button at the bottom of this article to drop us an email. Make sure that you have a copy of the purchase receipt ready as we may need you to send that to us.
If you no longer have a copy, you will need to contact Amazon directly, as they handle your transactions and have access to your saved payment information. To contact them, click Amazon Customer Support
If you would like a full refund from Amazon, please use the Contact Us option on your Amazon device to get in touch with their Support Staff. You can also follow this link for further help: Amazon Customer Support