If you purchased an item but didn't receive it, our Player Support team will be delighted to take care of this for you.
Simply use the Contact Us button at the bottom of this article and drop us an email.
Please make sure you have a copy of the order confirmation sent to you by Google Play when the purchase was made, as we will request this. Just open the email confirmation and take a screenshot of the email, ensuring the order reference code is visible in the screenshot. It looks like this: 'GPA.1234-1234-1234-12345
For guidance on how to take a screenshot, please go to www.take-a-screenshot.org
If you no longer have the receipts, you can find them here in your Google Play Payment Centre (formerly 'Google Wallet'), by following the link below. Just scroll down to 'Find your Receipt and Order Number': https://support.google.com/store/answer/6160235?hl=en