We know that when some players try to make purchases, the transactions get interrupted. You may be uncertain as to whether you’ve received your items, or been charged for them.
This error might be caused by several things: billing issues, expired credit card or payment method, unstable network connection, security issues, purchase restrictions in the account, etc…
In instances like these, you were almost certainly not charged, but we’d suggest making sure by checking your transaction history on the platform where you made the purchase:
If you still are unsure if a specific purchase has been received or not, please get in touch with our Player Support team. Include the receipt for the transaction in question and they’ll gladly double-check this for you.